Privacy Policy

MAY-SANTE.COM WEBSITE AND APP

PRIVACY POLICY

1. Important information and who we are

Privacy policy

This privacy policy gives you information about how LN CARE SAS (registered in France under Companies Register number 879 732 584 and with registered office at 112 Avenue De Paris, 94306 Vincennes) collects and uses your personal data through your use of this website and app, including any data you may provide when you (a) register with us for our services or (b) when you subscribe for our services through the app or © when you apply for any job vacancies with us.

Controller

LN CARE SAS is the co ntroller and responsible for your personal data (collectively referred to as “Company”, “we”, “us” or “our” in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the information set out in the “Contact Details” section below.

1. The types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this site.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you interact with and use our site, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• Health and Medical Data includes details relating to your pregnancy, your health and your child’s health details, including any medical diagnosis given by licenced health professionals.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our site to help improve the site and our service offering.

1. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• apply for our products or services;
• create an account on our site;
• subscribe to our service or publications, including any newsletters;
• request marketing to be sent to you;
• enter a survey; or
• give us feedback or contact us.
• Automated technologies or interactions. As you interact with our site, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy [LINK] for further details.
• Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:
• Technical Data is collected from the following parties:
• analytics providers such as Google based outside the UK;
• advertising networks such as Meta, Google, Tik-Tok based outside the UK; and
• search information providers such as Google based outside the UK.
• Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services such as Stripe, Inc based outside the UK.
• Identity and Contact Data is collected from publicly available sources such as Companies House and the Electoral Register based inside the UK.

1. How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract, we are about to enter into or have entered into with you.
• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
• Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
• Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Types of Data Subjects and Processing of Personal Data

Visitors of the Site

• Use of the site: Personal data is automatically collected via the web browser, device used, and cookies.
  • Data collected: IP address, operating system, browser type and language, device type, referring site, pages viewed, date and time of visits, features used.
  • Legal basis: Article 6(1)(f) of the GDPR (legitimate interest), Article 6(1)(a) of the GDPR (consent for cookies).
  • Retention period: Statistical data is kept for a maximum of 12 months, then archived and destroyed after 5 years.
• Communications on the site: Personal data is collected to respond to visitor inquiries via the site’s chat function.
  • Data collected: Last name, first name, email address, content of communications.
  • Legal basis: Article 6(1)(f) of the GDPR (legitimate interest).
  • Retention period: Up to 5 years or until the right to object is exercised.
• Subscribe to newsletters: Personal data is collected to subscribe visitors to newsletters.
  • Data collected: Email address.
  • Legal basis: Article 6(1)(a) of the GDPR (consent).
  • Retention period: Until consent is withdrawn or for 3 years after the last contact.

Users of the Site and Services

• Purchase and delivery of subscription services: Personal data is collected for payment processing.
  • Data collected: Last name, first name, email address, postal address, phone number, credit card number.
  • Legal basis: Article 6(1)(b) of the GDPR (performance of the contract).
  • Retention period: Billing and payment data are kept for the duration of the subscription and any possible renewal.
• Creation, management, and deletion of the user account: Personal data is processed to administer user accounts.
  • Data collected: Last name, first name, email address, phone number, date of birth, pregnancy term, baby/child details (full name, gender, date of birth), encrypted password, account creation and deletion data, technical identifier of devices.
  • Legal basis: Article 6(1)(b) of the GDPR (performance of the subscription contract).
  • Retention period: 5 years from the last use of the app or until the user requests account deletion.
• Individualised consultation service in childcare and perinatal care: Personal data is processed when users consult early childhood professionals.
  • Purposes: Connecting users with professionals via videoconference, sharing information to facilitate consultation, managing user journey, monitoring service quality, and technical improvements.
  • Data collected: Last name, first name, email address, phone number, date of birth, pregnancy term, health status, medical history (child’s first name, gender, date of birth, weight), exchange history, appointment notes, photos/videos, technical data on consultation quality.
  • Legal basis: Article 6(1)(a) of the GDPR (consent for health data sharing), Article 6(1)(b) of the GDPR (performance of the contract).
  • Retention period: 5 years from the last use of the app or until consent is withdrawn. Metadata is deleted after 13 months.
• May messaging service: Personal data is processed when users communicate with early childhood professionals via messaging.
  • Purposes: Connecting users with professionals, sharing personal data to facilitate exchanges, managing user journey, and monitoring service quality.
  • Data collected: Last name, first name, email address, phone number, date of birth, pregnancy term, health status, medical history, child’s name, gender, date of birth, weight, exchange history, appointment notes, photos, videos.
  • Legal basis: Article 6(1)(a) of the GDPR (consent for health data sharing), Article 6(1)(b) of the GDPR (performance of the contract).
  • Retention period: 5 years from the last use of the app or until consent is withdrawn.

Candidates for Job Vacancies

• Purpose: Evaluation of qualifications, communication throughout recruitment, record maintenance, compliance with legal obligations.
  • Data sources: Candidate, provided references, third-party recruitment services.
  • Data collected: CV and cover letter details, interview data, third-party recruitment service data, references (candidate’s full name, job durations, performance evaluations).
  • Legal basis: Article 6(1)(f) of the GDPR (legitimate interest in assessing candidate qualifications).
  • Retention period: If hired, data is transferred to HR. If rejected, data is kept for up to 2 years for future job opportunities.

Direct marketing

You will receive marketing communications from us if you have requested information from us or subscribed for our services and you have not opted out of receiving the marketing.

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

Third-party marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing

You can ask to stop sending you marketing communications at any time by logging into the site and checking or unchecking relevant boxes to adjust your marketing preferences.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to order confirmations for a service warranty registration, appointment reminders, updates to our Terms and Conditions, checking that your contact details are correct.

Cookies

For more information about the cookies we use and how to change your cookie preferences, please see [LINK TO YOUR WEBSITE TERMS OF USE].

1. Disclosures of your personal data

We may share your personal data where necessary with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.

• Internal Third Parties:
• Your personal data including the personal data relating to your children may be processed by the Company’s employees and consultants, within the limits of their respective attributions and in accordance with this Privacy Policy.
• We may share your personal health data (including your children’s) with early childhood professionals so that they can provide you with the services (messages, consultations, appointment booking, etc.). The access to you and your children’s health data is subject to your prior consent.
• Emergency access. Unless you object, in the event of an emergency, the following individuals can access your medical records: (i) health professionals who are required to take care of you if you are unable to express your wishes, or if you are in a situation involving an immediate risk to your health or that of your children, and (ii) regulated doctors receiving a call concerning you or your children.
• External Third Parties:
• The following service providers, in the course of its business activities and to perform certain services and functions, such as payment processing, marketing, web analytics, hosting, email communication, and customer support services:

• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
• Public authorities, if required to comply with a legal obligation or legal request from public authorities.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

1. International transfers

We share your personal data within LN CARE SAS. This will involve transferring your data outside the UK to our offices in France.

We use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK. To obtain a copy of these contractual safeguards, please contact us at [email protected].

We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.

Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:

• We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data; or
• We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK. To obtain a copy of these contractual safeguards, please contact us at [email protected].

1. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

1. Data retention

How long will you use my personal data for?

Details of retention periods for different aspects of your personal data are set out in the table “Purposes for which we will use your personal data” above.

In some circumstances you can ask us to delete your data: see “Your Legal Rights” below for further information.

1. Your legal rights

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

• Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
• You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see “Opting out of marketing” for details of how to object to receiving direct marketing communications).
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
• If you want us to establish the data’s accuracy;
• Where our use of the data is unlawful but you do not want us to erase it;
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

If you wish to exercise any of the rights set out above, please see “Contact details” below.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

1. Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

• Email address: [email protected]
• Postal address: LN CARE SAS, 879 732 584 R.C.S. Créteil, 112 avenue de Paris, 94306 Vincennes

1. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (<www.ico.org.uk>). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

1. Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on [DATE].

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

1. Third-party links

This site may include links to third-party websites, plug-ins and apps. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every website you visit.